Crazytime FAQ — All your questions answered here

Go to the registration page and fill in the form with your name, email, mobile number, and password. After registering, you'll receive a verification link by email — click it to activate your account. The whole process takes just 3 minutes.

You must be at least 18 years old to register on Crazytime. Your date of birth is required during registration, and a valid ID is needed for KYC verification. Account creation by minors is strictly prohibited.

No. Each person is only allowed one account. If the same individual creates multiple accounts, all bonuses will be cancelled and the accounts may be permanently suspended.

KYC (Know Your Customer) verification is mandatory for financial security. Before withdrawing, you'll need to submit a copy of your national ID or passport. This helps prevent fraud and money laundering while keeping your account safe.

Yes, you can update your email address and mobile number from your profile settings. After making the change, a verification code will be sent to the new email or number. Your old details remain active until verification is complete.

Yes, you can close your account by notifying the support team in writing. Make sure to withdraw your full balance before closing. If you want to take a break for responsible gaming reasons, it's better to use self-exclusion rather than deleting your account.

Log in to your account and click the "Deposit" button. Choose your preferred payment method — mobile banking or bank transfer. Enter the amount and complete the payment. Deposits are usually credited to your balance instantly.

The minimum deposit may vary depending on the payment method. For mobile banking, it typically starts from BDT 100. The maximum limit depends on your account level and verification status. Visit the deposit page for specific limits.

For KYC-verified accounts, withdrawals are typically processed within 1 to 24 hours. Mobile banking transfers are often even faster. Bank transfers may take 1 to 3 business days.

Crazytime does not charge any fees for deposits or withdrawals. However, your payment provider or bank may apply their own charges. Please review your payment provider's terms before making a transaction.

No. Withdrawals can only be sent to a bank or mobile banking account registered in the account holder's own name. Third-party withdrawals are not permitted, as this is part of anti-money laundering policy.

First, wait 30 minutes. If it still hasn't arrived, contact support via live chat with a screenshot of the transaction or the reference number. Most issues are resolved within 2 to 4 hours.

After registering, make sure the bonus option is active before your first deposit. Once you deposit the qualifying amount, the welcome bonus will be credited automatically. Full details on bonus amounts and terms are available on the promotions page.

A wagering requirement is the condition that determines how many times you must bet before you can withdraw a bonus. For example, a 30x wagering requirement on a BDT 100 bonus means you need to place BDT 3,000 in bets before withdrawing. Note that not all games may contribute equally toward the wagering requirement.

Typically, only one bonus can be active at a time. Once you complete the wagering requirement for a bonus or cancel it, you can claim a new one. Some special promotions may offer multiple benefits simultaneously — details are available on the promotions page.

Yes, every bonus has a set expiry period. You generally need to meet the wagering requirements within 7 to 30 days of receiving the bonus. Once expired, any unused bonus and associated winnings will be forfeited.

You'll find your referral code in your profile. Share it with a friend and ask them to register using that code. Once your friend registers and makes their first deposit, both of you will receive a bonus. Full referral terms and conditions are available on the promotions page.

Crazytime offers Live Casino, slots, Sports Betting, bingo, and much more. The game lobby features over 500 games, with new titles added regularly.

Bet limits vary by game. Most games start at a minimum bet of BDT 10. The maximum bet depends on the game and your account level. Bet limits are displayed inside each game.

If you get disconnected, the game continues running on the server and the result is recorded. Once you reconnect, you'll see the updated result and balance for that game. If anything seems off, check your gaming history or contact support.

Live Casino lets you play with real dealers via live streaming — much like a real casino. Slots use a computer algorithm with RNG to determine outcomes. Live games offer a more social experience overall.

Yes, all games on Crazytime use RNG (Random Number Generator) certified by independent third-party auditors. This ensures that outcomes are completely random and cannot be strategically influenced by anyone. RTP (Return to Player) information is also provided for every game.

The Crazytime app is available on the download page, with separate versions for Android and iOS. Go directly to Download Page Download the latest version from

Your account, balance, and games are consistent across both platforms. However, the app offers push notifications, fingerprint login, and faster loading. For the best mobile gaming experience, the app is the way to go.

Android 6.0 or higher is required for Android devices. For iOS, you'll need an iPhone 11 or newer running iOS 14 or above. Make sure you have enough storage space and a stable internet connection before installing.

Some new games or features may not work properly on older versions. Updates are also essential for security patches. When a new update is available, you'll receive a notification in the app — tap it to update right away.

Yes, Crazytime uses 256-bit SSL encryption to keep all data secure. Personal and financial information is never shared with third parties. For more details, Privacy Policy Read more.

Go to the "Security" section in your profile settings and enable two-step verification. Choose either SMS or email. Once enabled, you'll need to enter a verification code every time you log in.

Contact the support team immediately via live chat and request to lock your account. Change your email password. You can recover your account by verifying your identity with your KYC information.

No. No Crazytime staff member or support agent will ever ask for your password, OTP, or PIN via email, SMS, phone, or chat. If you receive such a request, it's a scam — contact support immediately.