Crazytime's Terms and Conditions — Your Rights & Responsibilities

Crazytime (hereinafter referred to as "we", "the platform", or "the site") is an online gaming and betting service provider. Please read the following terms and conditions carefully before using this site.

By creating an account, logging in, or using any service on Crazytime, you automatically agree to these terms. If you do not agree, please refrain from using the platform.

Crazytime is a platform operated solely for entertainment purposes. Users are solely responsible for ensuring their use of our services complies with the applicable laws of their country.

To open an account on Crazytime, the following requirements must be met:

• You must be at least 18 years old
• Accurate and truthful information must be provided at the time of registration
• Each person may register only one account
• Each email address may only be used for one account
• A national ID card or equivalent document may be requested for account verification

KYC (Know Your Customer) Process

Before processing a withdrawal, Crazytime will verify your identity. This process may require you to submit a copy of your national ID, passport, or driving licence, along with proof of address (such as a utility bill or bank statement).

Crazytime accepts a variety of payment methods for transactions, including mobile banking, bank transfers, and electronic wallets. Each method may have its own processing times and limitations.

Deposit

• Minimum deposit: BDT 200
• The maximum single deposit limit is determined by account tier
• Deposits are generally credited to your account instantly
• Deposits cannot be refunded once they have been used in gameplay

Withdraw

• Minimum withdrawal: BDT 500
• Withdrawals can only be made from verified accounts
• The payment method used must be registered in your own name
• Processing time: 1 to 72 hours (varies by payment method)
• Large withdrawals may require additional verification

All bonuses, free spins, and cashback offers on Crazytime are subject to specific wagering requirements. It is your responsibility to read the full terms of each offer before claiming a bonus.

General Bonus Rules

• The welcome bonus applies to first deposits only and can be claimed once
• A specified wagering multiplier must be met before bonus funds can be withdrawn
• If a bonus is cancelled after being claimed, any associated winnings will also be voided
• Claiming bonuses from multiple accounts on the same IP address or device is strictly prohibited
• Each bonus has a specified expiry date — any bonus that passes its expiry date will be automatically cancelled

All games on Crazytime are powered by Random Number Generator (RNG) technology, which is regularly audited by independent third parties. Live games are operated by professional dealers and are video recorded.

• Each game has its own rules, which can be viewed in detail within the game
• If a game is interrupted due to a technical issue, that round will be considered void
• If a connection is lost during a game, the round will be completed automatically
• If a technical error causes an abnormal outcome, Crazytime reserves the right to void that round

For Sports Betting, if an event is cancelled, all bets will be automatically voided and stakes returned. In the case of odds changes, the odds at the time the bet was confirmed will apply.

The following activities are strictly prohibited on the Crazytime platform. Violations will result in permanent account closure and possible forfeiture of any remaining balance:

• Creating multiple accounts or using another person's account
• Using fake or altered identity documents
• Using bots, automated software, or AI to play games
• Bonus abuse or exploiting loopholes
• Using the platform for money laundering or any illegal activity
• Colluding with other users to influence game outcomes
• Exploiting system vulnerabilities or bugs for an unfair advantage

Crazytime reserves the right to temporarily suspend or permanently close any account at any time and for any reason. This is typically done in the following circumstances:

• Suspected or confirmed breach of terms
• Failure to submit KYC documents
• Accounts inactive for an extended period (more than 12 months)
• At the user's own request
• Self-Exclusion under the Responsible Gaming Policy

If you wish to close your account yourself, please notify our support team by email. You will be given the opportunity to withdraw any remaining balance before closure (provided all conditions are met).

Crazytime believes gaming is a form of entertainment — not a solution to financial problems. We consider responsible gaming a core part of our corporate values.

• Daily, weekly, and monthly deposit limits can be set for each account
• Self-exclusion can be set for a minimum of 7 days up to a maximum of 5 years
• During a cooling-off period, the account will be temporarily deactivated
• Your gaming history and spending records can be viewed at any time

If gaming is causing you problems, please contact our support team. To learn more, Responsible Gaming View page.

Crazytime collects, stores, and processes your personal information solely for the purpose of providing and improving our services. We never sell your data to third parties.

However, we may be required to share information with regulatory authorities or law enforcement agencies in accordance with legal obligations. For more details, please visit our Privacy Policy Read page.

Crazytime reserves the right to modify or update these terms and conditions at any time. When changes are made, a notification will be sent to your registered email address and the updated date will be published on the site.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. If you do not agree with the new terms, please contact our support team to close your account.

For any questions or complaints, please contact our support team at [email protected] (plain text only). We typically respond within 24 hours.